Online retailers pledge no blackout this Black Friday for South Africa
Will the “glitch” steal Christmas for online shoppers this Black Friday? asks Times Live today keen to discover if online retailers are better prepred than last year.
And it discovered South African online retailers are prepared for system overloads and crashes when thousands of expected shoppers look for bargains this Friday, November 24.
Last year shoppers using Takealot.com ran into problems in the checkout process but this year it can handle five-times the load.
“Our checkout process ran into problems on last year’s Black Friday because the banks’ payment gateway fell over from the surge of online shoppers across the country‚” Takealot.com chief marketing officer Julie-Anne Walsh told Times Live. “The combination of all the retailers running Black Friday sales meant that they simply couldn’t handle the volume of transactions – and we believe we’ve done everything we can to mitigate these challenges this year.”
Fashion retailer Zando.co.za has implemented a “feature freeze” to tackle possible glitches.
“We have spent the last few weeks in the lead up to Black Friday preparing our systems which entailed a ‘feature freeze’‚ meaning we have not developed or deployed any new features but instead spent the time on scaling and creating a robust website that will ensure we manage the increased load of Black Friday‚” said Zando.co.za managing director Grant Brown.
Spree’s Black Friday traffic and order volumes have grown by 100 per cent a year since 2012 and last year it escaped any Black Friday glitch.
“We plan well ahead to ensure that our infrastructure and platforms are able to handle the massive growth and the high peak of concurrent visitors‚” says Spree chief information officer Jonathan Muir.
South Africa’s only digital credit product for online shopping‚ Mobicred‚ says its system was built to specifically cater for increased traffic.